2020 OPPO Malaysia Customer Service Warranty Policy

(This policy is not valid for Salesperson's, Dealer's DEMO, Refurbished phones and others special situations)

1. The device enjoys 12 months's warranty period, accessories (Inclusive of independently purchased accessories) enjoy 3 to 12 months' warranty period. For details, please refer to 6.
   
   
2. Warranty period is started by referring to e-warranty registration date, if there is any device which has no e-warranty registration record, then the warranty period is extended 3 months further as the warranty start date, starts counting from the Manufacturing Date.
   
   
3. Defects which are caused by the below conditions are warranty-void:
   
   A. Device is liquid-damaged
   B. Wear & tear during ordinary usage such as: stains, scratches, rusts...etc.
   C. Damages due to external forces such as: fallen, squeezes, bent, friction, natural disaster, accidents...etc.
   D. Any unauthorized dissemble, modification, repair
   E. Causes not from OPPO quality issues, including improper usage, network service provider, third party APK, SIM Card, SD card,
       accessories problems and so on.
   
   
4. Repaired Protections:
   
   4.1 In Warranty: After In-warranty maintenance, the whole device enjoys 3 months or the balance warranty period, depends on
         which period is longer. If the replacement includes PCB or screen, the replaced PCB or screen enjoys 6 months or the
         balance warranty period, depends on which period is longer.
   
   4.2 Out of Warranty: After Out-of-warranty maintenance, only replaced parts are in warranty such as PCB screen have 6
         months, other parts have 3 months' warranty.
   
   4.3 All OPPO accessories, which are replaced during warranty period, the warranty period is recalculated starting from the date of
        replacement.
   
   4.4 If the device is heavily liquid damaged, seriously deformed or fallen, then user can choose either way to service:
   
         A. Pay and replace all device parts, after replacement the device enjoys 3 months or the balance warranty period, replaced
             PCB & screen have 6 months or the balance warranty period, depends on which period is longer.
   
         B. Replace only the direct-damaged parts, excluded other parts, then the replaced parts can enjoy 3 months warranty, but
             not other parts. Meanwhile, service center personnel must inform customer the risks of it earlier, and request customer to
             sign a Physical Form & Maintenance Disclaimer.
   
   
5. 1 to 1 Exchange criteria, within 7 days afetr the device is purchased, checked & found there is hardware issues on the phone, then
   proceed to exchange. 1 to 1 is not valid if it's software issues, but can perform IW services.
   
   
6. Warranty Policy Details
   
   

   TYPES	WARRANTY PERIOD
   Whole Device	12 Months
   Battery	Internal: 12 Months External: 6 Months
   Charger	6 Months
   Earphone/ USB Cables/ Adapter	6 Months
   Car Charger/ Power Bank	12 Months
   Bluetooth Headset/ Speakers/ Gamepad	12 Months
   Smart Wristband/ Watch (Whole Device)	12 Months
   Smart Wristband/ Watch (Watchband)	3 Months
   Phone Leather Cover/ Protective Cover	No Warranty
   Selfie Stick	3 Months
   Phone Exchange	Follow 1 to 1 policy

   
   

   PARTS REPLACEMENT (GENERAL)	IN WARRANTY	OUT OF WARRANTY
   Screen/ PCB Replacement	6 Months or the balance warranty period	6 Months
   Other Parts Replacement	3 Months or the balance warranty period	3 Months

   
   

   REPLACE PARTS	LIGHT OR HEAVY LIQUID DAMAGED, DROPPED DAMAGED OR DEFORMATIONS
   Replaced All Parts	Whole device has 3 months or the remaining warranty period, if replaced PCB or screen, then the PCB and screen have 6 months or the remaining warranty period
   Replaced Specific Parts	The replaced parts have 3 months warranty, while other parts will no longer have any warranty